ibajee Frequently Asked Questions

Creating an ibajee account takes less than three minutes. Visit the ibajee Login page, click the registration option, and fill in your full name, date of birth, mobile number, email address, and a secure password. You must confirm that you are 18 years of age or older and agree to the Terms and Conditions before your account is activated.

ibajee requires a valid government-issued photo ID for KYC verification — your National Identity Card (NID) or passport is accepted. You may also be asked for a recent proof of address such as a utility bill or bank statement, and in some cases a selfie holding your ID. Submitting clear, unobstructed scans speeds up the review process significantly.

Most ibajee accounts are verified within 24 hours of submitting complete KYC documents. During peak periods — such as major BPL or IPL tournament weeks — the review may take up to 48 hours. You will receive an email confirmation as soon as your account is fully verified and ready for deposits and withdrawals.

You can reset your ibajee password by clicking the "Forgot Password" link on the ibajee Login page. Enter your registered email address or mobile number and ibajee will send you a secure reset link. Follow the link, choose a new strong password, and log back in. If you do not receive the reset email within five minutes, check your spam folder or contact support.

No — ibajee strictly permits one account per person, per household, and per device. Operating multiple accounts is a violation of ibajee's Terms and Conditions and may result in all accounts being suspended and any pending balances forfeited. If you have accidentally created a duplicate account, contact ibajee support immediately to merge or close it.

To deposit via bKash on ibajee, log in, navigate to the Cashier section, and select bKash as your payment method. Enter the deposit amount, confirm the ibajee merchant number shown on screen, and complete the payment from your bKash app using your bKash PIN. The deposit is credited to your ibajee account instantly in most cases.

bKash deposits on ibajee are processed instantly in real time under normal network conditions. The credited amount should appear in your ibajee account balance within seconds of completing the bKash payment. If a deposit has not been credited after 10 minutes, take a screenshot of your bKash transaction confirmation and send it to ibajee support.

The minimum deposit on ibajee is ৳200 BDT for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum deposit limit enforced by ibajee, though your individual mobile banking provider may have their own daily transaction caps. Deposits via Dutch-Bangla Bank or other bank transfer channels may have a higher minimum.

The minimum withdrawal amount on ibajee is ৳500 BDT. Withdrawals are processed to the same payment method used for your most recent deposit — for example, if you deposited via Nagad, your withdrawal will be sent to your Nagad wallet. ibajee does not charge a withdrawal fee, though your mobile banking provider may apply their standard transaction charges.

ibajee processes withdrawal requests within 1 to 4 hours for fully verified accounts during standard business hours in Bangladesh Standard Time (UTC+6). bKash and Nagad withdrawals are typically the fastest, often arriving within 30 minutes of approval. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, or Sonali Bank may take 1 to 2 business days.

ibajee does not charge any platform-side fees on deposits or withdrawals. All transaction amounts are credited or sent in full. However, your mobile wallet provider (bKash, Nagad, Rocket, or Upay) or bank may apply their own standard service charges. ibajee recommends checking your provider's current fee schedule directly.

For security and anti-fraud reasons, ibajee requires withdrawals to be sent to the same payment account used for deposits. You cannot withdraw to a different bKash or Nagad number unless you formally update your verified payment method through ibajee support, which requires re-verification of the new account ownership.

To place a cricket bet on ibajee, log in and navigate to the Cricket section. Browse available matches — including BPL, IPL, T20 World Cup, and Bangladesh Tigers internationals — and click on the match you want to bet on. Select your market (match winner, top batsman, total runs, etc.), enter your stake in BDT, and confirm the bet slip. Settled winnings are credited immediately after the match concludes.

ibajee offers a wide range of cricket betting markets including match winner, series winner, top batsman, top bowler, total runs over/under, method of dismissal, player performance props, and live in-play betting during ongoing BPL, IPL, and ICC events. The exact markets available vary by match and tournament; popular Bangladesh Tigers fixtures typically carry the most extensive market selection.

Yes — ibajee is fully optimised for mobile browsers on both Android and iOS devices. You can access the complete ibajee platform including cricket betting, slots, live casino, and account management from any modern smartphone browser without needing to download a separate app. The mobile site loads quickly even on standard 4G connections common in Dhaka and Chittagong.

ibajee slot games are provided by certified third-party game studios including Pragmatic Play, NetEnt, and Microgaming. RTP (Return to Player) rates vary by individual game title, typically ranging from 94% to 97%. The RTP for each game is displayed within the game's information panel — ibajee encourages players to review this before playing and to treat slots as entertainment, not guaranteed income.

All games available on ibajee are supplied by regulated third-party game studios that use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. ibajee does not modify game logic or RTP settings. Players can verify individual game certifications through the game studio's own published audit reports, which are available from the respective provider.

ibajee offers a welcome bonus to newly registered and verified players on their first qualifying deposit. Bonus details including the match percentage, maximum bonus amount in BDT, eligible games, and minimum deposit threshold are published on the ibajee promotions page and updated periodically. New players should review the current offer at the time of registration for the most accurate terms.

ibajee bonuses are subject to wagering requirements that must be completed before any bonus-derived winnings can be withdrawn. The specific rollover multiplier, qualifying games, time limit, and minimum odds (for sports bets) are stated in full in the individual bonus terms at the time the offer is claimed. ibajee recommends reading all bonus terms carefully before opting in to any promotion.

Yes — ibajee allows players to opt out of promotional bonuses at any time. If you prefer to play with cash only and without wagering conditions, you can disable bonus offers from your account settings or notify ibajee support. Opting out means future deposits will not automatically trigger bonus credits, giving you full flexibility over your funds.

ibajee operates a loyalty programme that rewards regular players with points for every real-money wager placed on eligible games and sports markets. Accumulated points can be exchanged for bonus credits, free spins, or cashback offers depending on your current tier. Higher tiers unlock personalised promotions, faster withdrawal processing, and a dedicated support contact.

ibajee is a secure platform that uses SSL/TLS encryption to protect all data transmitted between your device and the ibajee servers. Player funds are held separately from operational funds, and ibajee employs real-time fraud detection systems to protect accounts from unauthorised access. Two-factor authentication is available and recommended for all ibajee accounts.

ibajee allows you to set daily, weekly, or monthly deposit limits directly from the Safe Play section of your account settings. Enter your preferred maximum deposit amount in BDT, confirm the change, and the limit takes effect immediately. Lowering a limit is instant; raising a limit requires a mandatory cooling-off period before the new higher limit becomes active.

To self-exclude from ibajee, go to Account Settings and select the Self-Exclusion option under Safe Play, or contact ibajee support at [email protected] and request immediate self-exclusion. You can choose a temporary exclusion period of six months or a permanent exclusion. During self-exclusion, your account is suspended, all marketing communications are stopped, and login is blocked for the full duration.

If you believe gambling is becoming a problem, ibajee urges you to act immediately rather than waiting. Contact ibajee support at [email protected] to activate self-exclusion or a time-out — our team is available 24/7 in Bangladesh Standard Time and will help you without judgment. You should also speak to a trusted person in your life and consider reaching out to a professional counselling service in Bangladesh.